Sens. Susan Collins, R-Maine, and Jon Ossoff, D-Ga., are among the Senate incumbents most closely watched ahead of the 2026 midterms, and both are betting that an often-overlooked part of the job, constituent service, can matter in tight races.
In interviews with The Washington Post, Collins and Ossoff said they have built office cultures that treat casework as a core responsibility, with staff dedicated to helping residents navigate federal agencies and programs.
The approach, they said, brings voters into direct contact with their senators in a way that committee hearings, floor speeches, and campaign ads do not.
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