In an attempt to make it’s massive holiday meltown right for customers who have been stranded at airports for days, the Dallas -based carrier has added a ‘travel disruption’ page on it’s website. Information about refunds, rebooking flights and lost baggage is included.
UPDATED: 12:330PM
DALLAS AP (WBAP/KLIF) — Southwest announced today that it expects normal operations to resume Friday. Southwest Airlines is still trying to extract itself from sustained scheduling chaos and cancelled another 2,350 flights after a winter storm overwhelmed its operations days ago. The Dallas carrier acknowledge inadequate and outdated operations technology that can leave flight crews out of position when adverse weather strikes.
Original post;
Dallas (WBAP/KLIF) – As southwest airlines customers continue to deal with cancellations and lost luggage, Chief Commercial Officer Ryan Green posted a message on social media outlining three things being offered to those disrupted by Southwest’s meltdown.
All Customers traveling through January 2, 2023 are able to rebook in the original class of service or travel standby (within 30 days of your original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges, noting that available inventory is limited during the holidays.
In the event your flight is canceled, you may request a refund of your unused ticket to the original form of payment. Please fill out and submit the form below.
In addition, there is a new resources is new say to submit information to find lost luggage. Flights can be booked and/or canceled on at here.
Click on the link within Green’s message to be directed to the ‘Travel Disruptions’ page.
Southwest says that it is working diligently and safely to restore normal flight schedules as quickly as possible. Officials have acknowledged that a combination of severe weather and antiquated computer systems led to the massive problems.
There was a total of 2,450 flights cancelled in the U.S. early Thursday, 2,360 were Southwest routes, or about 58% of its entire schedule. Southwest was the only airline unable to recover from storm-related delays that began over the weekend when snow, ice and high winds raked portions of the country.
(Copyright 2022 WBAP/KLIF 24/7 News. Information in the report contains material from The Associated Press.)
