AUSTIN (WBAP/KLIF) – The Public Utility Commission of Texas is working to create transparency in the wake of the 2021 deadly winter storm that left millions in the dark.
The PUC, on Thursday, announced the creation of the Office of Public Engagement. Once fully established, the new office will serve as a resource for Texans who wish to participate in electricity, water, and telecommunications issues before the PUC. The office will provide a single point of contact for consumers, stakeholders, legislators, and other affected parties to make their voices heard at the PUC.
“We are constantly exploring ways we can improve and enhance assisting consumers,” said Chairman Peter Lake. “We’re very excited to build a team dedicated to bringing together all the parties and all the resources necessary to resolve what are often complex issues in a way that emphasizes collaboration among everyone involved and ultimately benefits customers and rate payers.”
PUC Government Relations Director Mike Hoke will transition to Director of the Office of Public Engagement.
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