Dallas (WBAP/KLIF) – The Dallas County Health and Human Services Department has opened a call center that has doctors standing by to answer people’s questions about COVID-19 (coronovirus).
Marissa Gonzalez with DCHHS says staff epidemiologists will answer questions from the general public between the hours of 9:00 AM – 3:30 PM, Monday through Friday. Call 972-692-2780.
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Meantime from the DCHHS website, some frequently asked questions:
What is a novel coronavirus?
A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not that same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.
A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.
How does the virus spread? 
The new coronavirus seems to be spreading from person-to-person. Learn what is known about the spread of COVID-19.What are the symptoms of COVID-19 infection?
Patients with confirmed COVID-19 have reportedly had mild to severe respiratory illness with symptoms of fever, cough, and/or shortness of breath.
At this time, CDC believes that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure. This is based on what has been seen previously as the incubation period of MERS coronaviruses.
Can someone who has had COVID-19 spread the illness to others?
The virus that causes COVID-19 is spreading from person-to-person. Someone who is actively sick with COVID-19 can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.
How long someone is actively sick can vary so the decision on when to release someone from isolation is made on a case-by-case basis in consultation with doctors, infection prevention and control experts, and public health officials and involves considering specifics of each situation including disease severity, illness signs and symptoms, and results of laboratory testing for that patient.
Current CDC guidance for when it is OK to release someone from isolation is made on a case by case basis and includes meeting all of the following requirements:
- The patient is free from fever without the use of fever-reducing medications.
- The patient is no longer showing symptoms, including cough.
- The patient has tested negative on at least two consecutive respiratory specimens collected at least 24 hours apart.
Someone that has been released from isolation is not considered to pose a risk of infection to others.
Can someone who has been quarantined for COVID-19 spread the illness to others?
Quarantine means the separating a person or group of people who have been exposed to a contagious disease but have not developed illness (symptoms) from others who have not been exposed in order to prevent the possible spread of that disease. Quarantine is usually established for the incubation period of the communicable disease, which is the span of time during which people have developed illness after exposure. For COVID-19, the period of quarantine is 14 days from the last date of exposure because 14 days is the longest incubation period seen for similar coronaviruses. Someone who has been released from COVID-19 quarantine is not considered a risk for spreading the virus to others because the have not developed illness during the incubation period.
How can I help protect myself from COVID-19?
Visit the CDC’s COVID-19 Prevention and Treatment page to learn about how to protect yourself from respiratory illnesses, like COVID-19.
What should I do if I had close contact with someone has COVID-19?
There is information for people who have had close contact with a person confirmed to have, or being evaluated for, COVID-19 available online.
