The unidentified woman claimed that she purchased a second ticket for the peacock but the airline denied her request anyway.
In a statement to Fox News, United Airlines said the animal “did not meet guidelines for a number of reasons, including its weight and size. We explained this to the customers on three separate occasions before they arrived at the airport.”
The situation gained national attention after photos of the peacock were shared on social media.
It highlights the recent change in airline policy, after Delta announced that effective March 1, passengers who are flying with emotional support animals must submit a veterinarian health form and immunization record to the company within 48 hours, according to Fox News.
A signed veterinarian health form, doctor’s note and proof of animal training must also be presented to staff before boarding.
The move sparked criticism from people who rely on their emotional support animals but United said it’s decision was in the best interest of everyone on board.
“In our effort to better balance protecting our employees and customers while accommodating passengers with disabilities, we are reviewing our existing policy and plan to share more soon,” said United.
It’s a sensitive scenario that has the airlines industry re-evaluating its policies.
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