HELPFUL CONTACTS
For Utility Information
Check your electric bill to identify your utility company or transmission provider.
Investor-Owned Utilities (Transmission & Distribution)
American Electric Power http://www.aeptexas.com/ 877-373-4858
CenterPoint Energy http://www.centerpointenergy.com 800-752-8036
Oncor http://www.oncorgroup.com/ 888-313-4747
Sharyland Utilities http://www.su-power.com/ 956-668-9551
Texas-New Mexico Power http://www.tnpe.com 888-866-7456
Outside ERCOT Entergy-Texas www.entergy-texas.com 800-968-8243
Community-Owned Electric Utilities
Texas Public Power Association, http://www.tppa.com/
Utility Directories
http://www.puc.state.tx.us/electric/directories/index.cfm
Electric Industry Links
http://www.puc.state.tx.us/electric/links.cfm
ERCOT Market Participants
http://www.ercot.com/mktparticipants/index.html
Conservation Tips
http://www.puc.state.tx.us/ocp/conserve/index.cfm
ERCOT REGION
The ERCOT Region includes Houston, Dallas, Fort Worth, San Antonio, Austin, Corpus Christi, Abilene and the Rio Grande Valley. It does not include the El Paso area, the Texas Panhandle, Northeast Texas (Longview, Marshall and Texarkana), and Southeast Texas (Beaumont, Port Arthur, and the Woodlands). Region map: http://www.ercot.com/news/mediakit/maps/index.html
BACKGROUND
A Power Emergency indicates that the regional electric grid operator, the Electric Reliability Council of Texas (ERCOT), has instructed utilities to implement rotating outages to reduce load.
Rotating outages are controlled, temporary interruptions of electrical service initiated by each utility when supplies of reserve power are exhausted. Without this safety valve, generators would overload and begin shutting down to avoid damage, risking a domino effect of a region-wide outage.
Rotating outages primarily affect residential neighborhoods and small businesses and do not typically include critical-need customers such as hospitals and nursing homes.
The outages are limited to 10-45 minutes before being rotated to a different neighborhood. Some customers may experience longer outages if power surges cause equipment failure during the restoration process. Customers can minimize power surges by turning off appliances, lights and other equipment, except for one task light to determine when power has been restored.
See more conservation tips at "Powerful Advice," Public Utility Commission of Texas:
www.puc.state.tx.us./ocp/conserve
